We are committed to protecting and respecting your privacy. This notice, along with our Terms and Conditions and other documents referred to in it, sets out the basic on which we collect data and how it will be processed by us in line with the requirements of the EU General Data Protection Regulations and UK Data Protection Act 2018.
For the purposes of GDPR, the data controller is:
22 Dean Street
Newcastle upon Tyne
TotalLab Limited collects personal data and processes it as detailed below in this Privacy Notice.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
|Contact Name||We will use this to service your enquiry and to ensure we are speaking to the correct person when we make contact.|
|Email Address||We will use this to service your enquiry, we will email details of the product you have enquired about.|
We will reply to your enquiry using the contact information you have supplied. We will not store your details or contact you further unless you give us your consent, which we may request when we reply to your enquiry.
We will reply to you on the platform used to contact us, and we would always request explicit consent before emailing or contacting you via phone.
We will, with your permission, record your contact details. You will be made aware of this during the call and have the opportunity to decline consent. This information will only be collected to help with your enquiry and you will not be automatically added to any email list.
We will need to record the following personal data in order to provide you with the products and services you have purchased from us:
We are also able to take payment details over the phone which are used to process payment and are then destroyed.
When you download an evaluation copy of our software, we will need to record the following personal data in order to enable your evaluation:
We do not store any cookies. You can learn more about our general terms and conditions policy here.
TotalLab Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. TotalLab Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.
We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you request from us, to notify you about changes to or to make suggestions and recommendations that may interest you about our range of products or services, or to ensure that content from our site is presented in the most effective manner for you and for your computer.
We will use this information:
We do not sell your personal data to any third-party service provider, but we do use third-party platforms to secure our software and to manage email automation for our e-newsletter.
If you purchase software from us, or download our software for evaluation, TotalLab Ltd. will transfer your name and email address to Microcosm Ltd, who use this data solely to licence your software. The software will not operate without access to this licencing service.
If you pay by credit over the phone, your payment details will be transferred to Sage Pay to allow processing of payment.
If you subscribe to our e-newsletter, your name and email address will be transferred to Extravision, which is the service we use to deliver the e-newsletter.
TotalLab Ltd. do not pass on your personal data to any other third parties without first getting your explicit consent or are required to by law.
Except for circumstances where we are legally required to keep data for longer, the following retention times apply:
|Customer||Until 6 years after last sale / expiration of service contract.|
|Software evaluator||Until 6 years after end of evaluation.|
|Newsletter subscribers||While you remain subscribed.|
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
All of the above requests will be forwarded on should there be a third party involved (as stated in 3 above) in the processing of your personal data.
In the event that you wish to make a complaint about how your personal data is being processed by TotalLab Limited (or third parties as described in 3 above), or how your complaint has been handled, you have the right to lodge a complaint with TotalLab Limited directly, or with the supervisory authority.
The details for each of these contacts are:
|TotalLab Ltd.||Information Commissioner's Office (ICO)|
22 Dean Street
Newcastle upon Tyne
For other regional offices within the UK see the ICO website
|Telephone||+44 (0) 191 255 8899||+44 (0) 303 123 1113|
TotalLab’s ICO registration reference: ZA328600
We reserve the right to update this notice at any time, so please review it frequently. If we make significant changes, we will endeavour to inform you of those changes before they come into effect so that you have the opportunity to review those changes and, if you so wish, withdraw your consent.
We welcome any questions, comments or requests regarding this privacy notice which may be sent to the Regulatory Manager at our office address given in section 6, above. Alternatively, you may contact us using the form below.
Thank you for visiting our site.