TOTALLAB SUPPORT

Support

The technical support you get with us is a major factor in why people across all time zones chose our software. We have over 25 years’ experience supporting life science research. Our second ever customer, Dr Phil Cash, is still a customer with us today.

“I have never had a problem that [TotalLab] Support could not solve with a short phone call or a concise e-mail. They know their stuff and communicate well.”
Ryan Chafin, Vital Probes Inc, USA

“Your product support is provided by the people who actually develop your software. I have over 20 years’ experience developing and supporting TotalLab software. We help you get results when you need them and reply within one working day of receiving a support question.” Stuart Cullen

Technical Specialist & Development Manager, Totallab


CLIQS

Technical Specifications

  • Supports all common image formats including .tiff, .gel, .jpg, .bmp, .gif, .png, .img Fuji format
  • Windows Vista, Windows 7, 8 and 10. Processor: 1.4 GHz Memory: Minimum 1Gb, recommended 2Gb Free hard disk space: Recommended 5Gb.

CLIQS 1D PRO

Technical Specifications

  • Supports all common image formats including .tiff, .gel, .jpg, .bmp, .gif, .png, .img Fuji format
  • Windows Vista, Windows 7, 8 and 10. Processor: 1.4 GHz Memory: Minimum 1Gb, recommended 2Gb Free hard disk space: Recommended 5Gb.

SAMESPOTS

Technical Specifications

  • Analysis of single stain and DIGE experiments. Supports all common image formats including .tiff, .img, .png, .gel and .mel as well as all spot pickers.
  • Windows Vista, Windows 7, 8 and 10. Performance depends on processing power. As a guide, times of 5 minutes per gel were recorded using a Windows Vista PC with a 2.0 GHz CPU and 2GB RAM.*
  • SameSpots supports multi-core CPUs and 64bit versions of Windows, which are recommended for maximum performance.
  • As part of your SameSpots software trial we’ll provide you with a free introductory on-line demonstration and a follow up review of your own analysis results by a product specialist.

*This was analysing a 20 gel experiment with image files 9MB each.


SPOTMAP

Technical Specifications

  • Analysis of single stain, DIGE and Western blot images. Supports all common image formats including .tiff, .img, .png, .gel and .mel.
  • Windows Vista, Windows 7, 8 and 10. Performance depends on processing power.
  • SpotMap supports multi-core CPUs and 64bit versions of Windows, which are recommended for maximum performance
  • We provide you with a custom analysis report with parameters and results you can obtain while analysing your own images

Need additional support?

Contact Support

support@totallab.com

Request a demo or online review

DEMO OR ONLINE REVIEW