Optimising your use of our software… top tips

Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.

But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!

Are you looking for training or technical support?

If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.

We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?

Software trials are also available across our product range to help you find the best solution for your laboratory needs.

To find out more, please get in touch.

Which products can I get technical and analytical support for?

As of February 2023 we offer technical and analytical support for the following products:

Product	Version	OS
CLIQS 1D Pro	V1.0+	Windows 10
SpotMap	V3.0+	Windows 10
SameSpots	V4.6+	Windows 10

Have a support question?

If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.

Products

SpotMap

2D/2-DE Host Cell Protein (HCP) Coverage Analysis Software

Monitor your host cell protein impurities and reach your coverage requirements with speed and confidence using our 2D gel analysis software.

AuditSafe

All the benefits of cloud compliance without the security risk

Our AuditSafe & 21 CFR/GxP software has been built to comply with FDA 21 CFR part 11 and EU Annex 11 GxP regulations surrounding system access, electronic records, audit trails and electronic signatures.

Phoretix 1D

Advanced 1D gel and blot image analysis software

Phoretix 1D offers automatic lane and band detection or, for even deeper automation and standardisation of your workflow, user-defined protocols which allow full one-click analysis of gel or Western blot images. This removes the potential for operator error entirely.

SameSpots

2D/2-DE DIGE Image Analysis Software

SameSpots (previously Progenesis SameSpots) is simple to use and gives you fast, objective results for differential expression of intact proteins using 2-DE gels.

Equipment & Reagents Required for Pulsed Field Gel Electrophoresis (PFGE)

Explore TotalLab's advanced PFGE equipment list designed for life scientists. Discover how our pulsed-field gel electrophoresis systems can deliver precise DNA separation for your research needs

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HCP Coverage Analysis Using 2D Western Blot

Discover how 2D Western blotting enhances Host Cell Protein (HCP) coverage analysis in biopharmaceutical research. Learn the key steps, from protein separation and transfer to PVDF membranes to antibody staining and data analysis. See how TotalLab's SpotMap software improves HCP detection and quantification, ensuring regulatory compliance and accurate results.

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