Let us support your life science needs
Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
Software trials are also available across our product range to help you find the best solution for your laboratory needs.
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of February 2023 we offer technical and analytical support for the following products:
| Product | Version | OS |
| CLIQS 1D Pro | V1.0+ | Windows 10 |
| SpotMap | V3.0+ | Windows 10 |
| SameSpots | V4.6+ | Windows 10 |
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Products
SpotMap
2D/2-DE Host Cell Protein (HCP) Coverage Analysis Software
Monitor your host cell protein impurities and reach your coverage requirements with speed and confidence using our 2D gel analysis software.
AuditSafe
All the benefits of cloud compliance without the security risk
Our AuditSafe & 21 CFR/GxP software has been built to comply with FDA 21 CFR part 11 and EU Annex 11 GxP regulations surrounding system access, electronic records, audit trails and electronic signatures.
Phoretix 1D
Advanced 1D gel and blot image analysis software
Phoretix 1D offers automatic lane and band detection or, for even deeper automation and standardisation of your workflow, user-defined protocols which allow full one-click analysis of gel or Western blot images. This removes the potential for operator error entirely.
SameSpots
2D/2-DE DIGE Image Analysis Software
SameSpots (previously Progenesis SameSpots) is simple to use and gives you fast, objective results for differential expression of intact proteins using 2-DE gels.
Resources
How to Read Dot Blot Results
Learn to read dot blot results with easy steps and tips. Understand protein detection, antibody specificity, and optimize lab results
Find Out MoreWhat are DNA Microarray Assays?
Discover what DNA microarray assays are, how they work, and their applications in genomics and personalized medicine.
Find Out MoreWhat is Host Cell Protein?
Discover what host cell proteins (HCPs) are, why they matter in biologic drug development, and how they’re analyzed for safety. Learn about common HCP analysis methods, challenges, and strategies to manage risks, with insights on tools from Totallab
Find Out MoreHow to Read Western blot
Learn how to read Western blot results with easy, actionable steps. From sample preparation to data analysis, TotalLab's guide covers everything you need for accurate protein detection. Perfect for researchers and lab professionals!
Find Out MoreSpotMap Examples and Evidence
We work closely with our customers from across the globe to ensure they get the best from SpotMap. Please find here a collection of examples and evidence of SpotMap being used by various Industrial and Academic customers and presented at conferences worldwide.
Image Capture Guide
Good image capture is critical to guarantee optimal performance of automated image analysis packages and generate reliable scientific data. This technical document provides a brief guide to the range of different image acquisition devices currently in use for gel applications, defines some the important technical factors required to generate digital images of a quality suitable for automated image analysis and recommendations for producing good 2D gel images.
Find Out More