Let us support your life science needs
Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
Software trials are also available across our product range to help you find the best solution for your laboratory needs.
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of February 2023 we offer technical and analytical support for the following products:
| Product | Version | OS |
| CLIQS 1D Pro | V1.0+ | Windows 10 |
| SpotMap | V3.0+ | Windows 10 |
| SameSpots | V4.6+ | Windows 10 |
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Products
SpotMap MS
LC-MS Host Cell Protein (HCP) Identification and Quantification Software
Designed specifically for host cell protein (HCP) analysis rather than broad proteomics, SpotMap MS drastically reduces LC‑MS data review time so you can screen more biotherapeutics, sooner, with consistent, auditable results.
Ideal for bioprocess development and QC teams running high‑throughput HCP campaigns.
SpotMap 2D
Automated HCP Coverage Software for 2D Gels + Western Blots
Monitor host cell protein impurities and determine your current antibody coverage with speed and confidence using our 2D gel and western blot analysis software, so you can make informed decisions about process optimization and antibody suitability.
Supports regulatory‑friendly documentation of HCP coverage studies.
SpotMap ELISA
Automated HCP ELISA Analysis Software
SpotMap ELISA is a vendor‑neutral HCP ELISA analysis package with built‑in QC tracking, automating plate calculations, standard curves and report generation so you no longer rely on error‑prone spreadsheets.
Supports method transfer and comparability by standardizing ELISA data analysis across sites.
TrendLab
Take a long term term view of your data
TrendLab gives you an interactive, lab‑wide overview of experimental and QC data so you can spot trends, investigate shifts and act before failures occur. Using historical results, it predicts when measurements are likely to breach limits, allowing you to intervene before critical assays or batches are impacted.
Ideal for QC managers and method owners who need a single view across assays, instruments and sites.
AuditSafe
Universal 21 CFR Part 11/GMP‑compliant module for software
AuditSafe is a piece of software that acts like a wrapper around other software or hardware, allowing it to make nearly any existing hardware or software 21 CFR/GMP-compliant. It is extremely flexible and can be combined with our own industry-leading software or with any software developed by third parties (Microsoft Excel, GraphPad Prism, JMP etc.)
SameSpots
2D/2-DE DIGE Image Analysis Software
Achieve fast, objective statistics for differential protein expression in 2D gels and blots, with robust spot matching and normalization that minimize user bias and gel‑to‑gel variability in proteomics studies.
Phoretix 1D
Advanced 1D gel and blot image analysis software
Phoretix 1D delivers high‑quality, reproducible data from your 1D gels and western blots in the shortest possible time, with automated lane detection, band finding and quantification tailored for routine and research workflows.
Phoretix Colony Counter
Automated bacterial colony, cell or particulate counting software
Automated colony and cell counting analysis software that accelerates plate read‑out, improves counting consistency between users and generates structured data ready for downstream statistics and reporting.
Phoretix Array
Automated Array Data Analysis Software for ELISA, Dot Blots, and Microarrays
Obtain high‑quality, reliable quantitative data from ELISA, ELIFA, dot and slot blot assays and microarrays, with standardized analysis workflows that simplify comparison between plates, runs and studies.
Phoretix Toolbox
Freeform scientific image analysis software for flexible R&D use
Phoretix Toolbox gives scientists a sandbox of analysis tools to measure shapes, intensities and structures in scientific images, ideal for exploratory R&D work and bespoke assays that fall outside standard workflows.
CLIQS 1D Pro
1D Gel Electrophoresis Band Matching Software
CLIQS 1D Pro extracts lanes and bands from your gels and blots into an easy‑to‑use database, where they can be automatically matched across multiple experiments, enabling rapid pattern recognition, band tracking and historical comparison.
Resources
Why AI Can’t Write Your Life Science Software | TotalLab
Generative AI is rapidly changing the lab, but can it write your next compliant product? Discover the right - and wrong - times to use AI code generation in life science software, and why human expertise remains absolutely vital for GMP compliance and data security.
Find Out MoreUnveiling the Intelligence: How SpotMap MS Pinpoints High-Risk Host Cell Proteins
Transitioning to mass spectrometry for impurity testing often means drowning in complex data. Learn how SpotMap MS simplifies LC-MS HCP analysis with "hands-free" automated workflows, an AI-categorized threat database, and reporting tools purpose-built for biopharma QC.
Find Out MoreMastering 1D Gel and Western Blot Analysis: A Deep Dive into Normalization with Phoretix 1D
Normalization is the most critical step for achieving accurate, publication-ready quantitative data. In this comprehensive guide, we take a deep dive into the theory and practice of 1D gel and Western blot normalization. Discover the differences between total protein and housekeeping gene methods, and learn how Phoretix 1D software eliminates user bias to automate your entire analysis workflow.
Find Out MoreCLIQS 1D Pro Case Studies and Evidence | Real-World 1D Gel Band Matching Results
CLIQS 1D Pro case studies and evidence showing how labs use 1D gel band matching for microbial community fingerprinting and rapid wheat varietal identification.
Find Out MoreCase Studies: SameSpots 2D Gel Analysis Software in Leading Proteomics Labs
See how SameSpots 2D gel analysis software helps leading proteomics labs cut analysis time, improve gel alignment and generate more robust biomarker data.
Find Out MoreHow to Use the Hi3 Peptide Quantification Method for HCP Analysis in SpotMap MS
Learn how to apply Hi3 label-free quantitation in SpotMap MS for accurate, reproducible HCP quantification from LC-MS data.
Find Out More