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Optimising your use of our software… top tips

Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.

But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!

Still have a question? Get in touch with the team >

Are you looking for training or technical support?

If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.

We can also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?

To find out more, please get in touch.

 

 

 

Which products can I get technical and analytical support for?

As of January 2018 we offer technical and analytical support for the following products:

Product Version OS
CLIQS V1.0+ Windows 10
CLIQS 1D Pro V1.0+ Windows 10
CLIQS 1D 21CFR V1.2+ Windows 10
SpotMap V3.0+ Windows 10
SameSpots V4.6+ Windows 10

Have a support question?

If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.




    Resources

    CLIQS factsheet

    We have created this CLIQS factsheet as a summary of how the software supports 1D gel and Western blot analysis and some of its key benefits.

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    How to configure system security in Windows for GxP compliance

    If you're operating in a 21 CFR part 11 compliance laboratory then setting up Windows security becomes a major part in setting up your system. Take a look at our tips.

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    Tips for setting up your electronic signature for the FDA

    We have created these guidelines to support you in setting up your electronic signatures for FDA CFR part 11 compliance.

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    21 CFR part 11 compliance guide

    We have created this 21 CFR part 11 compliance guide to outline how our Version Control software and the customer organisation share responsibilities for achieving compliance.

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    How to Configure Electronic Signatures for GxP Compliance

    The key takeaways that we provide represent our advice in regards to the regulations and how you can implement your electronic signatures to help compliance with 21 CFR Part 11 regulations.

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    How to align Western blots to 2D gel images in SpotMap

    Understanding when alignment is correctly implemented is easy in SpotMap as there are visual identifiers in the software that indicate when images are ready for analysis.

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