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Optimising your use of our software… top tips

Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.

But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!

Still have a question? Get in touch with the team >

Are you looking for training or technical support?

If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.

We can also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?

To find out more, please get in touch.




Which products can I get technical and analytical support for?

As of January 2018 we offer technical and analytical support for the following products:

Product Version OS
CLIQS V1.0+ Windows 10
CLIQS 1D Pro V1.0+ Windows 10
CLIQS 1D 21CFR V1.2+ Windows 10
SpotMap V3.0+ Windows 10
SameSpots V4.6+ Windows 10

Have a support question?

If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.


    Problem solving with SpotMap

    Our guide covers some of the problems you can overcome when using our SpotMap software. It provides an introduction to key features, image QC, image analysis and details on the analysis element of the software.

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    A guide to using SameSpots

    Discover the key steps of the SameSpots workflow and how it allows you to analyse 2D gels with any type of staining.

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    P-values, False Discovery Rate (FDR) and q-values

    In this article we explore p-values, q-values and false discovery rates through example experiment results.

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    CLIQS factsheet

    We have created this CLIQS factsheet as a summary of how the software supports 1D gel and Western blot analysis and some of its key benefits.

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    How to configure system security in Windows for GxP compliance

    If you're operating in a 21 CFR part 11 compliance laboratory then setting up Windows security becomes a major part in setting up your system. Take a look at our tips.

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    Tips for setting up your electronic signature for the FDA

    We have created these guidelines to support you in setting up your electronic signatures for FDA CFR part 11 compliance.

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