Let us support your life science needs
Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
Software trials are also available across our product range to help you find the best solution for your laboratory needs.
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of February 2023 we offer technical and analytical support for the following products:
| Product | Version | OS |
| CLIQS 1D Pro | V1.0+ | Windows 10 |
| SpotMap | V3.0+ | Windows 10 |
| SameSpots | V4.6+ | Windows 10 |
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Products
SpotMap MS
LC-MS Host Cell Protein (HCP) Identification and Quantification Software
Designed specifically for host cell protein (HCP) analysis rather than broad proteomics, SpotMap MS drastically reduces LC‑MS data review time so you can screen more biotherapeutics, sooner, with consistent, auditable results.
Ideal for bioprocess development and QC teams running high‑throughput HCP campaigns.
SpotMap 2D
Automated HCP Coverage Software for 2D Gels + Western Blots
Monitor host cell protein impurities and determine your current antibody coverage with speed and confidence using our 2D gel and western blot analysis software, so you can make informed decisions about process optimization and antibody suitability.
Supports regulatory‑friendly documentation of HCP coverage studies.
SpotMap ELISA
Automated HCP ELISA Analysis Software
SpotMap ELISA is a vendor‑neutral HCP ELISA analysis package with built‑in QC tracking, automating plate calculations, standard curves and report generation so you no longer rely on error‑prone spreadsheets.
Supports method transfer and comparability by standardizing ELISA data analysis across sites.
TrendLab
Take a long term term view of your data
TrendLab gives you an interactive, lab‑wide overview of experimental and QC data so you can spot trends, investigate shifts and act before failures occur. Using historical results, it predicts when measurements are likely to breach limits, allowing you to intervene before critical assays or batches are impacted.
Ideal for QC managers and method owners who need a single view across assays, instruments and sites.
AuditSafe
Universal 21 CFR Part 11/GMP‑compliant module for software
AuditSafe is a piece of software that acts like a wrapper around other software or hardware, allowing it to make nearly any existing hardware or software 21 CFR/GMP-compliant. It is extremely flexible and can be combined with our own industry-leading software or with any software developed by third parties (Microsoft Excel, GraphPad Prism, JMP etc.)
SameSpots
2D/2-DE DIGE Image Analysis Software
Achieve fast, objective statistics for differential protein expression in 2D gels and blots, with robust spot matching and normalization that minimize user bias and gel‑to‑gel variability in proteomics studies.
Phoretix 1D
Advanced 1D gel and blot image analysis software
Phoretix 1D delivers high‑quality, reproducible data from your 1D gels and western blots in the shortest possible time, with automated lane detection, band finding and quantification tailored for routine and research workflows.
Phoretix Colony Counter
Automated bacterial colony, cell or particulate counting software
Automated colony and cell counting analysis software that accelerates plate read‑out, improves counting consistency between users and generates structured data ready for downstream statistics and reporting.
Phoretix Array
Automated Array Data Analysis Software for ELISA, Dot Blots, and Microarrays
Obtain high‑quality, reliable quantitative data from ELISA, ELIFA, dot and slot blot assays and microarrays, with standardized analysis workflows that simplify comparison between plates, runs and studies.
Phoretix Toolbox
Freeform scientific image analysis software for flexible R&D use
Phoretix Toolbox gives scientists a sandbox of analysis tools to measure shapes, intensities and structures in scientific images, ideal for exploratory R&D work and bespoke assays that fall outside standard workflows.
CLIQS 1D Pro
1D Gel Electrophoresis Band Matching Software
CLIQS 1D Pro extracts lanes and bands from your gels and blots into an easy‑to‑use database, where they can be automatically matched across multiple experiments, enabling rapid pattern recognition, band tracking and historical comparison.
Resources
Phoretix 1D vs Image Lab: Bio-Rad Imager Owners’ Guide
Find Out MoreWestern Blot & Gel Analysis Software Compared (2026 Guide)
Find Out MoreBioNumerics and GelCompar II Alternative
Find Out MoreHost Cell Protein Analysis: Methods, Limits and Software
One starting point for host cell protein analysis. How ELISA, 2D gel and LC-MS compare, where each method stops working, what regulators actually require, and which questions to settle before you choose a platform. Links to every guide in the series, and to SpotMap MS for LC-MS and SpotMap 2D for gel-based coverage.
Find Out MoreWhat HCP Antibody Coverage Percentage Is Acceptable?
There is no regulatory threshold for HCP antibody coverage. This resource traces where the 70 percent figure came from, explains why 2D gel and LC-MS coverage percentages are not comparable, and sets out what to state alongside any coverage claim, with SpotMap 2D producing the 2D gel coverage number you can defend.
Find Out MoreAAV Host Cell Protein Analysis: Why mAb Methods Fail
AAV and lentiviral vector processes break the assumptions mAb HCP methods rely on: no null cell line, a capsid as the product protein, helper and packaging proteins in the mix, and no agreed ppm basis. This resource sets out what to measure instead and what to ask of an LC-MS workflow before you adopt one for gene therapy products.
Find Out More