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Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
Software trials are also available across our product range to help you find the best solution for your laboratory needs.
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of February 2023 we offer technical and analytical support for the following products:
| Product | Version | OS |
| CLIQS 1D Pro | V1.0+ | Windows 10 |
| SpotMap | V3.0+ | Windows 10 |
| SameSpots | V4.6+ | Windows 10 |
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Products
SpotMap
2D Host Cell Protein (HCP) Coverage Analysis Software
Monitor your host cell protein impurities and reach your coverage requirements with speed and confidence using our 2D gel analysis software.
AuditSafe
All the benefits of cloud compliance without the security risk
Our AuditSafe & 21 CFR/GxP software has been built to comply with FDA 21 CFR part 11 and EU Annex 11 GxP regulations surrounding system access, electronic records, audit trails and electronic signatures.
Phoretix 1D
Advanced 1D gel and blot image analysis software
Phoretix 1D offers automatic lane and band detection or, for even deeper automation and standardisation of your workflow, user-defined protocols which allow full one-click analysis of gel or Western blot images. This removes the potential for operator error entirely.
SameSpots
2D DIGE Image Analysis Software
SameSpots (previously Progenesis SameSpots) is simple to use and gives you fast, objective results for differential expression of intact proteins using 2-DE gels.
Resources
CLIQS 1D Pro | How to create dendrograms for similarity
CLIQS 1D Pro allows the building of a database of lanes and bands extracted from images of 1D gels and blots. Here we demonstrate how to visualise the similarities between lanes in the form of dendrogams or similarity tables.
Find Out MoreSameSpots | How to assign protein isoelectric point and molecular weight to spots
Learn how to add pI and MW info into SameSpots for automatic calculation of molecular weight for all identified spots.
Find Out MoreCLIQs 1D Pro | How to Accurately Match Bands/Compare Lanes Across Different Gels and Blots
Watch how CLIQS 1D Pro can perform a simple comparison between lanes taken from different gels or blots, to identify any matches between them.
Find Out MoreSpotMap | How to Analyse Host Cell Protein (HCP) Antibody Coverage %
This tutorial will show you how to analyse 2D gel electrophoresis and western blot images using TotalLab's SpotMap HCP image analysis software and calculate a percentage coverage score.
Find Out MorePhoretix 1D | How to Choose the Right Background Removal Method for Your Image Analysis
In this demo, we explain the difference between our background removal techniques and how to choose the correct one based on your data.
Find Out MorePhoretix 1D | How to Automate Your Western Blot or Gel Electrophoresis Analysis
The automatic analysis features built into Phoretix 1D can save you huge amounts of time in a high-throughput environment and minimise inter-operator and inter-lab variability.
Find Out More