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Optimising your use of our software… top tips

Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.

But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!

Still have a question? Get in touch with the team >

Are you looking for training or technical support?

If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.

We can also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?

To find out more, please get in touch.

 

 

 

Which products can I get technical and analytical support for?

As of January 2018 we offer technical and analytical support for the following products:

Product Version OS
CLIQS V1.0+ Windows 10
CLIQS 1D Pro V1.0+ Windows 10
CLIQS 1D 21CFR V1.2+ Windows 10
SpotMap V3.0+ Windows 10
SameSpots V4.6+ Windows 10

Have a support question?

If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.

    Resources

    Phoretix 1D | How to Analyse a Western Blot

    Following the launch of our Phoretix 1D image analysis software we've put together this tutorial video to show you how to analyse gel electrophoresis and blot images.

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    CLIQS 1D Pro Image Database Software | Tutorial Series | How to Save Sets of Lanes for Matching

    In this video we'll be showing you how to create a set or group of existing lanes that you can repeatedly match across your entire 1D gel or Western blot database.

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    CLIQS 1D Pro Image Database Software | Tutorial Series | How to Create Lanes for Band Matching

    In this video, we'll be showing you how to select an existing lane or create a new lane containing the bands you're interested in matching across your entire 1D gel or Western blot database.

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    CLIQS 1D Pro Image Database Software | Tutorial Series | How to Create a Database of Gel/Blot Images

    In this video, we'll guide you through the first step in using our CLIQS 1D Pro software - the creation of a database containing lanes and bands extracted from 1D gels and blots analysed using our CLIQS 1D software.

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    CLIQS 1D Image Analysis Software | Tutorial Series | How to Analyse Lateral Flow Tests

    In this video, we'll show you how you can obtain quantifiable data from lateral flow tests using CLIQS, which can be useful when designing new lateral flow tests.

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    SameSpots 2D Image Analysis Software | Tutorial Series | Image Quality Control

    This video will show you the tools that are built directly into SameSpots to critically evaluate the quality of your 2D images.

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    View all >