Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We can also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of January 2018 we offer technical and analytical support for the following products:
|CLIQS 1D Pro||V1.0+||Windows 10|
|CLIQS 1D 21CFR||V1.2+||Windows 10|
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Host Cell Protein (HCP) Coverage Analysis Software
Monitor your host cell protein impurities and reach your coverage requirements with speed and confidence using our 2D gel analysis software.
Tap into our expertise and software to ensure 21 CFR part 11 compliance
Our version control software, which integrates with SpotMap and CLIQS, has been built to comply with 21 CFR part 11 regulations surrounding system access, electronic records, audit trails and electronic signatures.
1D gel image analysis of your DNA, RNA and protein samples
Have greater confidence in reporting your results using our fully automated and easy to use image analysis software.
Use our products and rely on your results to make informed choices
Explore our products and bespoke solutions to see how you can streamline your image analysis processes, save time and gain confidence in your results – which are delivered with speed and accuracy.
We have created this CLIQS factsheet as a summary of how the software supports 1D gel and Western blot analysis and some of its key benefits.Find Out More
How to configure system security in Windows for GxP compliance
If you're operating in a 21 CFR part 11 compliance laboratory then setting up Windows security becomes a major part in setting up your system. Take a look at our tips.Find Out More
Tips for setting up your electronic signature for the FDA
We have created these guidelines to support you in setting up your electronic signatures for FDA CFR part 11 compliance.Find Out More
21 CFR part 11 compliance guide
We have created this 21 CFR part 11 compliance guide to outline how our Version Control software and the customer organisation share responsibilities for achieving compliance.Find Out More
How to Configure Electronic Signatures for GxP Compliance
The key takeaways that we provide represent our advice in regards to the regulations and how you can implement your electronic signatures to help compliance with 21 CFR Part 11 regulations.Find Out More
How to align Western blots to 2D gel images in SpotMap
Understanding when alignment is correctly implemented is easy in SpotMap as there are visual identifiers in the software that indicate when images are ready for analysis.Find Out More