Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We can also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of January 2018 we offer technical and analytical support for the following products:
|CLIQS 1D Pro||V1.0+||Windows 10|
|CLIQS 1D 21CFR||V1.2+||Windows 10|
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Host Cell Protein (HCP) Coverage Analysis Software
Monitor your host cell protein impurities and reach your coverage requirements with speed and confidence using our 2D gel analysis software.
Tap into our expertise and software to ensure 21 CFR part 11 compliance
Our version control software, which integrates with SpotMap and CLIQS, has been built to comply with 21 CFR part 11 regulations surrounding system access, electronic records, audit trails and electronic signatures.
1D gel image analysis of your DNA, RNA and protein samples
Have greater confidence in reporting your results using our fully automated and easy to use image analysis software.
CLIQS 1D Pro
1D gel image analysis and a robust database
Through our fast and easy to use interface, perform large dataset investigations and compare across lanes from multiple gels.
Problem solving with SpotMap
Our guide covers some of the problems you can overcome when using our SpotMap software. It provides an introduction to key features, image QC, image analysis and details on the analysis element of the software.Find Out More
A guide to using SameSpots
Discover the key steps of the SameSpots workflow and how it allows you to analyse 2D gels with any type of staining.Find Out More
P-values, False Discovery Rate (FDR) and q-values
In this article we explore p-values, q-values and false discovery rates through example experiment results.Find Out More
We have created this CLIQS factsheet as a summary of how the software supports 1D gel and Western blot analysis and some of its key benefits.Find Out More
How to configure system security in Windows for GxP compliance
If you're operating in a 21 CFR part 11 compliance laboratory then setting up Windows security becomes a major part in setting up your system. Take a look at our tips.Find Out More
Tips for setting up your electronic signature for the FDA
We have created these guidelines to support you in setting up your electronic signatures for FDA CFR part 11 compliance.Find Out More