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Optimising your use of our software… top tips

Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.

But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!

Still have a question? Get in touch with the team >

Are you looking for training or technical support?

If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.

We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?

Software trials are also available across our product range to help you find the best solution for your laboratory needs.

To find out more, please get in touch.

 

 

 

Which products can I get technical and analytical support for?

As of February 2023 we offer technical and analytical support for the following products:

Product Version OS
CLIQS 1D Pro V1.0+ Windows 10
SpotMap V3.0+ Windows 10
SameSpots V4.6+ Windows 10

Have a support question?

If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.

    Resources

    How to Implement 21 CFR Part 11 In Your Lab

    Learn how TotalLab's software implements secure electronic records, robust audit trails, and user authentication protocols. Achieve compliance seamlessly with our expert guidance

    Find Out More

    Phoretix 1D | Background Removal Techniques For Western Blot

    In this demo, we explain the difference between our background removal techniques and how to choose the correct one based on your data.

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    2D DIGE vs ELISA vs AAE for HCP Analysis

    Explore the current landscape of anti-HCP antibody coverage with our article comparing 2D DIGE, ELISA, and AAE. Optimise your antibody selection process for robust anti-HCP analysis in biopharmaceutical research.

    Find Out More

    2D DIGE vs LC-MS/MS

    Dive into the world of precision and versatility as we explore the distinct advantages offered by 2D DIGE and LC-MS/MS for comprehensive proteomic profiling.

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    2D DIGE vs 2D Gel Electrophoresis

    In this short guide, we'll be explaining to you the technical process of performing 2D DIGE experiments and some of the advantages of using the technique over standard 2D electrophoresis.

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    CLIQS 1D Pro | How to create dendrograms for similarity

    CLIQS 1D Pro allows the building of a database of lanes and bands extracted from images of 1D gels and blots. Here we demonstrate how to visualise the similarities between lanes in the form of dendrogams or similarity tables.

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