Let us support your life science needs
Optimising your use of our software… top tips
Do you have a question on how to use one of our products? Contact the team directly, on the form below, we’re always happy to answer questions and help our customers get the most out of our software. And we aim to provide a prompt reply.
But, before you do ask us please do take a look at our FAQ and Resources page as we may already have the answer for you!
Are you looking for training or technical support?
If you have a new team member joining or maybe you’re new to our software, we can offer training and resource sharing.
We also provide advice on best practice when undertaking analysis with our software. Perhaps you’re looking for guidance on getting publication perfect images or guidance additional analytical features?
Software trials are also available across our product range to help you find the best solution for your laboratory needs.
To find out more, please get in touch.
Which products can I get technical and analytical support for?
As of February 2023 we offer technical and analytical support for the following products:
| Product | Version | OS |
| CLIQS 1D Pro | V1.0+ | Windows 10 |
| SpotMap | V3.0+ | Windows 10 |
| SameSpots | V4.6+ | Windows 10 |
Have a support question?
If you have a support question on using our software either as a customer or a trial user please use the below form to explain your question. We aim to provide a timely response and an initial response within 24 hours. If you’re a customer and your request is urgent please get in touch directly using the contact details you would have been provided with.
Products
SpotMap
2D/2-DE Host Cell Protein (HCP) Coverage Analysis Software
Monitor your host cell protein impurities and reach your coverage requirements with speed and confidence using our 2D gel analysis software.
AuditSafe
All the benefits of cloud compliance without the security risk
Our AuditSafe & 21 CFR/GxP software has been built to comply with FDA 21 CFR part 11 and EU Annex 11 GxP regulations surrounding system access, electronic records, audit trails and electronic signatures.
Phoretix 1D
Advanced 1D gel and blot image analysis software
Phoretix 1D offers automatic lane and band detection or, for even deeper automation and standardisation of your workflow, user-defined protocols which allow full one-click analysis of gel or Western blot images. This removes the potential for operator error entirely.
SameSpots
2D/2-DE DIGE Image Analysis Software
SameSpots (previously Progenesis SameSpots) is simple to use and gives you fast, objective results for differential expression of intact proteins using 2-DE gels.
Resources
Phoretix 1D User Manual/Guide
Are you currently using or trialing a copy of TotalLab's Phoretix 1D SDS-PAGE analysis software? Find a full user manual/guide here.
Find Out MoreWhat Are Host Cell Proteins (HCPs) and Why Is Their Analysis Critical in Biologics?
Host Cell Protein (HCP) impurity analysis is essential for safe biologics manufacturing. Discover how TotalLab’s software tools help to streamline HCP quantification when using gold-standard techniques like ELISA, 2D-PAGE, and LC-MS to support regulatory compliance and therapeutic safety.
Find Out MoreWhy Do I Need to Know My HCP Antibody Coverage?
Understanding your HCP antibody coverage is essential to validating your ELISA for host cell protein detection. This article explains how coverage impacts assay reliability, regulatory compliance, and effective antibody selection in biologics and biosimilar development.
Find Out MoreStreamline 2D Protein Spot Excision and Identification with TotalLab’s SameSpots
Learn how TotalLab software supports accurate, contamination-free 2D protein spot excision and downstream mass spectrometry analysis. From 2D-DIGE to Western blot workflows, our tools streamline detection, quantification, and protein ID.
Find Out MorePDQuest Discontinued | TotalLab Recommended by Bio-Rad
Following the discontinuation of Bio-Rad's PDQuest software, Bio-Rad now recommends TotalLab’s SameSpots and SpotMap 2D as trusted replacements for 2D gel image analysis and HCP antibody validation. Learn how these solutions offer modern workflows for differential expression and coverage scoring.
Find Out MorePattern Matching & Dendrogram Generation in CLIQS 1D Pro
Automate your 1D gel band matching and dendrogram generation with CLIQS 1D Pro. Build searchable gel databases and accelerate your electrophoresis pattern analysis.
Find Out More